TERMS & CONDITIONS
BOOKINGS AND PAYMENTS
When a booking is made eight weeks or more before the holiday is due to start, we require a 30% deposit of the full booking charge.
If a booking is made less than eight weeks before the holiday is due to start, full payment is required plus any additional charges, must be paid at the time of booking. This can be done by bank transfer or cheque. The balance is payable 8 weeks before your holiday and a reminder will be sent.
CANCELLATIONS AND REFUNDS
We realise that sometimes plans change and where possible we will help you to move your holiday to a more convenient date. In the event of a cancellation, a charge is payable depending on the number of days before the proposed holiday start date.
The cancellation charge is a percentage of the rental cost of the holiday
0 – 13 days notice 100%
14 – 27 days notice 75%
28 – 55 days notice 60%
56 days or more the Deposit
In the unfortunate event of the accommodation not being available due to fire, snow, extreme weather or other unforeseen circumstances, Exe Valley Glamping cannot accept liability or responsibility for any loss but the full cost of the holiday will be refunded. We recommend guests have sufficient holiday insurance to cover such unlikely events.
*COVID BOOKING GUARANTEE
Exe Valley Glamping is offering a 'COVID Booking Guarantee' to all bookings from the 01 April, 2021. This assurance means that, should the government place national or localised restrictions on holiday stays and travel, Exe Valley Glamping will either re-book your holiday or cancel and provide a refund in full.
Self-isolating Cancellations: Should you require to cancel your booking due to self-isolating, we will provide a flexible re-booking service, allowing you to reschedule your booking within 18 months of the original date of your booking. If the rescheduled date happens to fall on a public holiday or date upon which the same accommodation is charged out at a higher rate, the additional prevailing rate will be due.
Flexible re-booking is not available for cancellations that are weather-related or for any other reason.
Hen parties are required to take all 4 Safari tents, making the site exclusively yours. We regret we are unable to accommodate stag parties at this time.
ARRIVAL AND DEPARTURE
Arrival day is Friday or Monday. Check-in time is between 4pm - 7:30pm. Please ensure you arrive no later than 7:30pm as light conditions and staff assistance can not be guaranteed after this hour. Check-out time on departure day is by 9:30am. Please arrive at Exeland farm on the day of check in where you will be met and guided to your tents.
If you kindly leave the tent in the same clean condition in which you found it. Please do let us know if anything breaks or is broken so it can be repaired immediately. If damage is directly attributable to the guest or items go missing, we reserve the right to request payment from the guest. By booking with Exe Valley Glamping you agree to this condition.
NOISE AND BEHAVIOUR
We ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others and the wildlife. Staying in canvas tents will mean that noise travels. So please be mindful of others and keep the music levels down.
SMOKING & LIGHTABLES
Smoking is not allowed in the tents or on the decks.
Also, please do not leave burning candles, lanterns and fires unattended.
We are delighted to welcome 2 well behaved dogs per tent. Dogs must be kept under control either on a lead or at heel at all times around the tents.
We charge £20 supplement per dog and do provide a dog bed and bowl if requested.
Dogs must not be left unattended in the tent at any time. We ask that you do not allow your dogs on the furniture or bedding, or use the white bath towels for towelling off. We are happy to provide dog towels for this purpose.
On entering the tents please ensure your dogs are clean, and make use of the shower & boot room to washing & drying off.
Please pick up dog deposits and place in the provided bins around site.
Exe Valley Glamping does not accept liability for harm or injury caused to your dog or in any incident your dog is involved. All dogs are welcome at the owner's responsibility & liability.
SAFETY / RESPONSIBILITY / LIABILITY
By booking and coming to Exe Valley Glamping you agree that Exe Valley Glamping accepts no liability for any theft, loss or damage of property, personal injury or any accident that may arise during your stay. You agree to be responsible for your own welfare, for your children, and any children in your care, and to take all reasonable precautions against personal injury, injury to others and damage to facilities and tents. Children must be supervised at all times while at Exe Valley Glamping.
We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss or damage to the guest's possessions on the property or land.