Bookings & Government guidelines:
Following the UK governments COVID-19 recovery strategy, we are very pleased to be accepting bookings at Exe Valley Glamping from the 04 July, 2020.
We have been busy making changes to our operating systems to ensure the safety of our guests, and to conform with the government's 'COVID-19 Secure' guidelines for hospitality, when it is released.
Below you'll find a list of amendments we've made so far in anticipation of reopening in early July. These will continue to evolve, and will detail more information once the 'COVID-19 Secure' guidelines have been received.
Exe Valley Glamping is offering a 'COVID Booking Guarantee' to all bookings from the 04 July, 2020. This assurance means that should the government retract its decision to allow holiday stays, and Exe Valley Glamping is forced to cancel your booking; you will receive a refund in full or if you prefer - the option to rebook using the flexible rebooking service.
Self-isolating Cancellations: Should you require to cancel your booking due to self-isolating, we will provide a flexible rebooking service, which will allow you to reschedule your booking within 18months of the date of your booking. If the rescheduled date happens to fall on a public holiday or date that the same accommodation is charged out at a higher rate, the additional prevailing rate will be due.
Flexible rebooking is not available for cancellations weather related or any other reason.
* Larder purchases at the time of booking are unfortunately exempt from refund in both instances, however, if using the flexible rebooking service, we will endeavour to provide the same larder basket with the new booking.
What stay safe changes are we implementing...
Self Check-in: We are now operating on a self check-in basis. Your luggage will be collected by an overland vehicle and left outside your tent, whilst you make your way by foot. A hand drawn map to the glamp site will direct you down a well trod path, through the woods to the site - What could be a more exciting arrival!
Welcome folder: provides information on the site as well as new guidelines and advice on staying safe.
Communication & Emergencies: Should you require personal service, we will provide means to maintain social distancing by remaining outside the tent during communication or wearing protective clothing should the need arise that a staff member needs to enter the tent.
Cleaning protocols: Although we've always taken great pride in ensuring each tent is scrupulously clean for guest bookings, we have adopted further measures to ensure both your safety and our own. Protective gloves and a face mask will be worn by staff members when entering and cleaning each tent. All surfaces will be disinfected between bookings and antibacterial spray and hand wash will be provided in all tents.
Separate Group bookings: We are not accepting mixed group bookings within a shared tent. Separate group bookings are still available, however there are strict conditions about entering tents and sharing facilities.
Should separate groups book together, we are happy to provide an outdoor bbq area with separate facilities, where social distancing measures can be adhered to.
Exe Valley Glamping is fully geared to provide a safe outdoor holiday experience without sacrificing on comfort or space. Our tents are beautifully designed for private use, without relying on shared facilities, and each tent is positioned to enjoy its natural surroundings with generous outdoor space. In this respect we're very lucky to be able to offer guests a safe, clean and fun holiday this summer.
We look forward to seeing you soon!